Privacy Policy

Information we collect

Information you provide

The service-request form asks for your company, first and last name, and phone number. You may also provide a machine location and fault details. Please do not include passwords, confidential control-system information, or other sensitive information that is not needed for an initial inquiry. The current form does not ask for an email address. If you email us directly, we receive your email address and anything you choose to include in your message; if you call us, we receive the information you choose to share by phone.

Website and referral information

When you use the site, our hosting and technology providers may receive technical information such as your IP address, browser or device information, and the pages requested. The site records referral and campaign information when available: the landing page path, the referring page URL (which can contain a query string), campaign source, medium, name, search term and content, Google and Microsoft advertising click identifiers, and an attribution capture time. It keeps initial-visit information in local storage and current-visit information in session storage in your browser. If you submit the service-request form, the site sends relevant current- and first-visit referral information, the page used to submit the form and the submission time with your request. The attribution capture time is stored in the browser but is not included in the form submission. Not every visit has all of these details.

Cookies, analytics and advertising

Google Analytics is installed on the site. It measures visits and interactions such as service-request link clicks, viewing or starting the form, and whether a submission succeeds or fails. The form's name, company, phone and fault-detail fields are not intentionally included in those Analytics event parameters. Google Analytics may use cookies or similar technologies and process technical usage information under Google's practices.

The site loads a Google AdSense script while advertising is being prepared. Loading that script does not establish whether ads are currently displayed or the site has been approved by AdSense. Google may receive technical browser information when the script loads. Depending on advertising settings and your browser, Google and any participating advertising vendors may use cookies or similar identifiers. If ads are served, third-party vendors, including Google, may use cookies to serve and measure ads based on your visits to this site or other websites. Google's use of advertising cookies enables Google and its partners to serve ads based on visits to this and/or other sites.

You can manage personalized ads through Google Ads Settings and learn about some third-party advertising choices at AboutAds.info. Opting out of personalized advertising does not necessarily remove all ads. For more information about Google's use of data on partner sites, see Google's partner-sites information.

You can also manage cookies and clear local storage or session storage through your browser settings. Blocking these technologies may affect some site or third-party features. This site does not currently offer its own cookie-preference panel.

We intend to serve ads worldwide. Before worldwide ad serving is enabled, we will use an appropriate Google-certified consent management platform (CMP) for visitors in the EEA, UK, and Switzerland, and appropriate privacy messaging for applicable U.S. states. These measures are not yet implemented on this website.